State of the art: business service and its impacts on manufacturing

被引:13
作者
Xu, Xiaofei [1 ]
Wang, Zhongjie [1 ]
机构
[1] Harbin Inst Technol, Sch Comp Sci & Technol, Res Ctr Intelligent Comp Enterprises & Serv ICES, Harbin 150001, Peoples R China
关键词
Business service; Modern service industry; Manufacturing; Service Science Management and Engineering (SSME); Business transformation;
D O I
10.1007/s10845-009-0325-3
中图分类号
TP18 [人工智能理论];
学科分类号
081104 ; 0812 ; 0835 ; 1405 ;
摘要
The world is coming into the time what is known as the Service Era. Various business services are gradually being separated from manufacturing industries. In this paper, Business service concepts, features and classifications are firstly introduced, and the evolution trends of business service are also briefly summarized. The state-of-the-art of research and development work on business service is overviewed, in three different domains, i.e., the service economy, service systems and service-oriented computing. In particular, main research topics in a new discipline named Service Science, Management and Engineering are mentioned. Business service impacts on manufacturing and new challenges in business transformation from manufacturing to service are discussed. Finally, three case studies on business services are given.
引用
收藏
页码:653 / 662
页数:10
相关论文
共 52 条
  • [21] India, 2007, OUTSOURCING HIST IND
  • [22] International outsourcing of services: A partnership model
    Kedia, Ben L.
    Lahiri, Somnath
    [J]. JOURNAL OF INTERNATIONAL MANAGEMENT, 2007, 13 (01) : 22 - 37
  • [23] Li Q., 2006, PRODUCTIVITY RES, V5, P164
  • [24] Liu S., 2008, J HARBIN I TECHNO S1, V15, P142
  • [25] Service systems, service scientists, SSME, and innovation
    Maglio, Paul P.
    Srinivasan, Savitha
    Kreulen, Jeffrey T.
    Spohrer, Jim
    [J]. COMMUNICATIONS OF THE ACM, 2006, 49 (07) : 81 - 85
  • [26] Mierau A., 2007, Strategic Importance of Knowledge Process Outsourcing"
  • [27] Miles I., 2006, OXFORD HDB INNOVATIO, P433
  • [28] Clarifying the concept of product-service system
    Mont, OK
    [J]. JOURNAL OF CLEANER PRODUCTION, 2002, 10 (03) : 237 - 245
  • [29] NURMI D, 2008, P 1 WORKSH CLOUD COM
  • [30] Service oriented architectures: approaches, technologies and research issues
    Papazoglou, Mike P.
    van den Heuvel, Willem-Jan
    [J]. VLDB JOURNAL, 2007, 16 (03) : 389 - 415