ISS Success Model in E-Learning Portal on Malaysian Higher Education Institutions

This study used the ISS (Information System Success) Delone and McLean model to investigate the E-learning portal in the Malaysian Higher education institutions. The objective of this research paper is to check the existing E-learning portals accessibility among the students' perspective. The present study included the service quality, system quality, information quality, user satisfaction and system use and E-learning portal success. The online survey was conducted on Malaysian Higher education institutions students. The empirical data of 286 students were analyzed using the Partial Least Squares Structural Equation Modelling. The results showed that E-service quality, information quality, system use, and system quality have significant direct relationships with the user satisfaction and E-learning portal success while system quality has insignificantly relation indirectly with system use and E-learning portal success. The results showed that not all the students are satisfied with the service quality, information quality, and system quality with the existing E-learning portal. Furthermore, the study discusses the importance of user satisfaction and the System to the E-learning portal success. This study also deliberated the students' feedback in term of E-learning portal. Finally, this research paper highlights the few implications for higher institution and policy maker to increase the quality of content and information quality of the E-learning portal in future.