LAHP-based theory of building e-commerce customer satisfaction degree index system

被引：2

作者：

Jia, Chunmei ^{[1
]}

Yu, Linghong ^{[2
]}

机构：

[1] Ningbo Univ Technol, Ningbo, Peoples R China

[2] Ningbo Nuotch Photoelect Technol Co Ltd, Ningbo, Peoples R China

来源：

EMERGING SYSTEMS FOR MATERIALS, MECHANICS AND MANUFACTURING | 2012年 / 109卷

关键词：

AHP; e-commerce; customer satisfaction;

D O I：

10.4028/www.scientific.net/AMM.109.641

中图分类号：

TH [机械、仪表工业];

学科分类号：

0802 ;

摘要：

According to the development of electronic commerce, this paper analyzed the case of online shopping e-commerce customer satisfaction factors. Also based on AHP not only established a customer satisfaction evaluation index system, and rank the factors that influenced the indicators, and finally to propose a solution.

引用

页码：641 / +

页数：2