Cross-cultural perspectives regarding service quality and satisfaction in Chinese cross-strait airlines

被引：27

作者：

Lu, Jin-Long ^{[1
]}

Ling, Feng-I ^{[2
]}

机构：

[1] Chang Jung Christian Univ, Tainan 71101, Taiwan

[2] E China Inst Technol, Hsinchu 312, Taiwan

来源：

JOURNAL OF AIR TRANSPORT MANAGEMENT | 2008年 / 14卷 / 01期

关键词：

cross-strait airlines; service quality; cross-cultural;

D O I：

10.1016/j.jairtraman.2007.08.002

中图分类号：

U [交通运输];

学科分类号：

08 ; 0823 ;

摘要：

Although the same culture and language pertains in Taiwan and the Chinese mainland, perceptions of service quality vary. Here notions of air service quality is examined in terms of passengers' backgrounds, and especially of those from cross-strait areas based on the perception data of Taiwan travelers and Mainland China travelers. Significant differences are found between cross-strait airlines and Taiwan and Mainland China travelers regarding service attributes. (C) 2007 Elsevier Ltd. All rights reserved.

引用

页码：16 / 19

页数：4

共 50 条

[21] Issues in cross-cultural quality-of-life research
Corless, IB
Nicholas, PK
Nokes, KM
JOURNAL OF NURSING SCHOLARSHIP, 2001, 33 (01) : 15 - 20
[22] Twitter Sentiment Analysis of Cross-Cultural Perspectives on Climate Change
Mirza, Misha
Lukosch, Stephan
Lukosch, Heide
CROSS-CULTURAL DESIGN, PT I, CCD 2023, 2023, 14022 : 392 - 406
[23] Disaster conversations: intersecting perspectives on cross-cultural disaster research
Goodall, Susie
Khalid, Zainab
Del Pinto, Monia
DISASTER PREVENTION AND MANAGEMENT, 2022, 31 (01) : 10 - 21
[24] ONLINE SERVICE SENTIMENTS IN TRANSFORMATIVE SOCIETY: A CROSS-CULTURAL ANALYSIS
Wan, Yun
Nakayama, Makoto
Blodgett, Jeffrey G.
Qin, Jin
JOURNAL OF ELECTRONIC COMMERCE RESEARCH, 2023, 24 (03): : 240 - 252
[25] Assessing the cross-cultural applicability of a service quality measure - A comparative study between Quebec and Peru
Espinoza, MM
INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT, 1999, 10 (05): : 449 - 468
[26] A Cross-cultural Analysis of the Pragmatic Differences of English & Chinese Vocabulary
Li, Xiang
PROCEEDINGS OF THE 2015 INTERNATIONAL CONFERENCE ON SOCIAL SCIENCE AND TECHNOLOGY EDUCATION (ICSSTE 2015), 2015, 18 : 586 - 588
[27] A cross-cultural comparison of US and Chinese computer security awareness
Schmidt, Mark B.
Johnston, Allen C.
Arnett, Kirk P.
Chen, Jim Q.
Li, Suicheng
JOURNAL OF GLOBAL INFORMATION MANAGEMENT, 2008, 16 (02) : 91 - 103
[28] Cross-cultural examination of the relation of marital communication behavior to marital satisfaction
Rehman, Uzma S.
Holtzworth-Munroe, Amy
JOURNAL OF FAMILY PSYCHOLOGY, 2007, 21 (04) : 759 - 763
[29] A Cross-Cultural Investigation of Customer Reactions to Service Failure and Recovery
Augusto de Matos, Celso
Fernandes, Daniel
Pinto Leis, Rodrigo
Trez, Guilherme
JOURNAL OF INTERNATIONAL CONSUMER MARKETING, 2011, 23 (3-4) : 211 - 228
[30] A Comparison of the Shopping Behaviors of Cross-Strait College Students based on the Quality of Internet E-Commerce
Lin, Meng-Chen
Huang, Chih-Hsuan
Shih, Sheng-Feng
PROCEEDINGS OF THE 2019 5TH INTERNATIONAL CONFERENCE ON E-BUSINESS AND APPLICATIONS (ICEBA 2019), 2019, : 34 - 37

← 1 2 3 4 5 →