The antecedents and consequences of job stress of flight attendants - Evidence from Taiwan

被引：43

作者：

Chen, Ching-Fu ^{[1
]}

Kao, Ya-Ling ^{[1
]}

机构：

[1] Natl Cheng Kung Univ, Dept Transportat & Commun Management Sci, Tainan 701, Taiwan

来源：

JOURNAL OF AIR TRANSPORT MANAGEMENT | 2011年 / 17卷 / 04期

关键词：

Job stress; Work-family conflicts; Job attitudes; Flight attendants; SATISFACTION; PERFORMANCE; SERVICE;

D O I：

10.1016/j.jairtraman.2011.01.002

中图分类号：

U [交通运输];

学科分类号：

08 ; 0823 ;

摘要：

This study investigates the relationships between the antecedents of job stress, such as work-to-family and family-to-work conflicts, and consequences, such as job satisfaction, organizational commitment and turnover intentions, of flight attendants who are typically characterized as undertaking 'emotional labor'. Using a sample of flight attendants collected from Taiwanese airline companies, the study reveals evidence of the following linkages; family-work conflict -> job stress -> job satisfaction -> organizational commitment -> turnover intention. (C) 2011 Elsevier Ltd. All rights reserved.

引用

页码：253 / 255

页数：3

共 7 条

[1] STRUCTURAL EQUATION MODELING IN PRACTICE - A REVIEW AND RECOMMENDED 2-STEP APPROACH [J].