University libraries response to COVID-19 pandemic: A developing country perspective

被引:96
作者
Rafiq, Muhammad [1 ]
Batool, Syeda Hina [1 ]
Ali, Amna Farzand [2 ]
Ullah, Midrar [3 ]
机构
[1] Univ Punjab, Dept Informat Management, Quaid E Azam Campus, Lahore, Pakistan
[2] Kulliyat Ul Banat Degree Coll, Lahore, Pakistan
[3] Natl Univ Sci & Technol NUST, Cent Lib, Sect H-12, Islamabad, Pakistan
关键词
COVID-19; Corona; Emergency library services; Online services; University libraries and pandemic; Pakistan;
D O I
10.1016/j.acalib.2020.102280
中图分类号
G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];
学科分类号
1205 ; 120501 ;
摘要
The purpose of this study was to explore the university libraries' response during the COVID-19 pandemic and determine their working practices, services patterns, strategies applied, and role played. This study is a qualitative exploration by collecting data through in-depth interviews of purposely selected Heads of seven university libraries. The interview recordings were transcribed, translated, and analyzed thematically. The majority of the university libraries were physically closed for patrons in this pandemic but engaged with the users. Libraries revamped their web pages, reassigned resources, and planned robust online offerings. The university portal and other social media tools were less used communication tools during the pandemic. Library staff worked from home and there was a sense of over burden because of 24/7 connectivity and without any formal working policy addressing the new working routines. University librarians felt that digital divide, lack of digital literacy skills, and slow internet speed were the major barriers in their transition from physical to online mode and less use of library's online resources and web portals. Libraries see their individual and collective roles of societal and educational dimensions during these uncertain times. The study also made recommendations for the betterment of libraries' role in such situations.
引用
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页数:10
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