Emotional intelligence and tourist experience: a perspective article

被引：7

作者：

Prentice, Catherine ^{[1
]}

机构：

[1] Griffith Univ, Dept Mkt, Gold Coast, Qld, Australia

来源：

TOURISM REVIEW | 2020年 / 75卷 / 01期

关键词：

Emotional intelligence; Tourist experience; Tourism; Service encounter; PERFORMANCE;

D O I：

10.1108/TR-06-2019-0243

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

Purpose - This paper aims to discuss how emotional intelligence can be incorporated into the tourism sector to enhance tourist experience. Design/methodology/approach - The paper reviews and synthetises current research on emotional intelligence and tourism research. Findings - Emotional intelligence is proposed to be incepted into the tourism context through its influence on the service encounter between tourism service representatives and tourists. Originality/value - The paper provides a fresh view on tourist experience and suggests applying emotional intelligence into the tourism context to enhance tourist experience.

引用

页码：52 / 55

页数：4

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