Digitization capability and the digitalization of business models in business-to-business firms: Past, present, and future

被引:401
作者
Ritter, Thomas [1 ]
Pedersen, Carsten Lund [1 ,2 ]
机构
[1] Copenhagen Business Sch, Dept Strategy & Innovat, Kilevej 14A, DK-2000 Frederiksberg, Denmark
[2] Copenhagen Business Sch, Dept Mkt, Solbjerg Plads 3, DK-2000 Frederiksberg, Denmark
关键词
Digitization; Digitalization; Business model; Business-to-business marketing; SOCIAL MEDIA; MARKETING ANALYTICS; BIG DATA; STRATEGY; TECHNOLOGY; IMPACT; SALES; PERFORMANCE; SERVITIZATION; INFORMATION;
D O I
10.1016/j.indmarman.2019.11.019
中图分类号
F [经济];
学科分类号
02 ;
摘要
While the use of data in business-to-business marketing is not a new phenomenon, the digitization and digitalization of business-to-business firms' business models have recently attracted a great deal of attention. With the aim of creating an overview and consolidating this stream of research, the present paper offers a brief historical overview of research on digitization and digitalization in business-to-business markets - concluding that this discussion has a long tradition and, thus, is not a new phenomenon. We develop a definition of digitization capability as a basis for discussing how a firm's digitization capability interacts with its business model to allow for data-enabled growth, i.e. its digitalization, and we highlight promising avenues for future research.
引用
收藏
页码:180 / 190
页数:11
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