On the Common and Different Expectations on Robot Service in Restaurant between Customers and Employees

被引：3

作者：

Kim, Min-Gyu ^{[1
]}

Park, Minjung ^{[1
,2
]}

Kim, Juhyun ^{[1
]}

Kwon, Yong-Seoup ^{[1
]}

Sohn, Dong-Seop ^{[1
]}

Yoon, Heeyoon ^{[1
]}

Seo, Kap-Ho ^{[1
]}

机构：

[1] Korea Inst Robot & Technol Convergence, Pohang, South Korea

[2] Korea Adv Inst Sci & Technol, Daejeon, South Korea

来源：

HRI '21: COMPANION OF THE 2021 ACM/IEEE INTERNATIONAL CONFERENCE ON HUMAN-ROBOT INTERACTION | 2021年

关键词：

restaurant; service robot; customer; employee; expectation;

D O I：

10.1145/3434074.3447172

中图分类号：

TP18 [人工智能理论];

学科分类号：

081104 ; 0812 ; 0835 ; 1405 ;

摘要：

Recently, the restaurant industry attempts to introduce service robot for efficient management. We conducted a survey research to investigate the expectations of restaurant robot service between customers and employees. It was found that customers and the employees share many common expectations depending on service elements that the restaurant industry usually adopts. Our results suggest that personalized service is important for the customer-oriented robot service in restaurant.

引用

页码：262 / 265

页数：4

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