Seniors' experiences with online banking

被引：7

作者：

Gatsou, Chrysoula ^{[1
]}

Politis, Anastasios ^{[1
]}

Zevgolis, Dimitrios ^{[2
]}

机构：

[1] TEI Athens, Fac Sci & Appl Arts, Athens, Greece

[2] Hellen Open Univ, Sch Appl Arts, Patras, Greece

来源：

PROCEEDINGS OF THE 2017 FEDERATED CONFERENCE ON COMPUTER SCIENCE AND INFORMATION SYSTEMS (FEDCSIS) | 2017年

关键词：

D O I：

10.15439/2017F57

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

Older adults are the fastest growing segment of the population worldwide. This paper presents a evaluation of the user experience of two online web-banking sites from an older user's point of view. We therefore conducted a usability testing employing 12 older participants, in order to analyze the needs and issues faced by this user group when performing real-world tasks. The study involved six tasks which users were required to complete within a specific time. Most of the participants were interested in learning to use online banking. Our results show that older persons do not find web-banking sites easy or user-friendly. Our qualitative findings revealed that both of the web-banking sites we examined presented problems. Implications for the future include the need to redesign bank websites so as to include guidelines and other suggestions made in this study.

引用

页码：623 / 627

页数：5

共 22 条

[1]

[Anonymous], 2007, SKETCHING USER EXPER

[2]

[Anonymous], 2009, 9241210 ISO FDIS

[3]

[Anonymous], 2017, DESIGNING USER INTER

[4]

Chadwick-Dias A., 2002, ACM SIGCAPH COMPUTER, P30, DOI DOI 10.1145/960201.957212

[5]

Chisnell D., 2008, Handbook of usability testing: How to plan, design, and conduct effective tests, V2nd

[6] The impact of aging on access to technology [J].

Sara J. Czaja ;

Chin Chin Lee .

Universal Access in the Information Society, 2007, 5 (4)

[7]

Gatsou C., 2011, 2011 Federated Conference on Computer Science and Information Systems (FedCSIS), P705

[8]

Gatsou C., 2012, IJCSA, V9, P92

[9]

Gatsou C, 2013, FED CONF COMPUT SCI, P557

[10]

Goodman J, 2004, LECT NOTES COMPUT SC, V3160, P38

← 1 2 3 →