Service Quality Research about Taiwan Bureau of National Health Insurance

被引：0
作者：
Liang, Chii-Hwa [1 ]
Cian, Jyun-Zun [1 ]
机构：
[1] Chung Hua Univ, Dept Technol Management, Hsinchu 30012, Chinese Taipei, Taiwan
来源：
INTERNATIONAL CONFERENCE ON ENGINEERING AND BUSINESS MANAGEMENT (EBM2011), VOLS 1-6 | 2011年
关键词：
Kano's two-dimensional model; bureau of national health insurance; MODEL;
D O I：
暂无
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
Taiwan's national health insurance provides residents good health care since 1995. But it also brings out many of the problems such as budget deficit, and so on. Thus this research focuses on bureau of national health insurance and uses kano's two-dimensional model and important performance analysis to search for key factors that influence service quality.
引用
收藏
页码：3278 / 3280
页数：3
相关论文
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