The Influence of the Scheduling Horizon on New Patient Arrivals

被引：0

作者：

Woodcock, Elizabeth ^{[1
]}

Nokes, Donny ^{[2
]}

Bolton, Haley ^{[3
]}

Bartholomew, Daniel ^{[4
]}

Johnson, Elizabeth ^{[5
]}

Shakarchi, Ahmed F. ^{[6
]}

机构：

[1] Patient Access Collaborat, Atlanta, GA USA

[2] Johns Hopkins Med, Patient Access, Baltimore, MD USA

[3] Emory Healthcare, Atlanta, GA USA

[4] Emory Phys Grp Practices, Atlanta, GA USA

[5] Northwestern Med, Chicago, IL USA

[6] Johns Hopkins Univ, Baltimore, MD USA

来源：

JOURNAL OF AMBULATORY CARE MANAGEMENT | 2020年 / 43卷 / 03期

关键词：

ambulatory; appointment scheduling; capacity management; patient access; patient experience; patient retention; patients; scheduling horizon;

D O I：

10.1097/JAC.0000000000000334

中图分类号：

R19 [保健组织与事业（卫生事业管理）];

学科分类号：

摘要：

The goal of scheduling within an ambulatory enterprise is to appropriately accommodate patients; extending capacity to fulfill this aim in a large health care organization requires the management of a complex scheduling process. Understanding and handling the appointment lead time, referred to as the scheduling horizon, can positively influence capacity management. The analysis demonstrated an increased chance of nonarrived appointments of 16% for a specialty practice and 11% for a primary care practice for every 30-day delay in the scheduling horizon. By incorporating the management of the scheduling horizon, health care organizations can optimize the capacity of their ambulatory clinics.

引用

页码：221 / 229

页数：9

共 13 条

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