OCCUPATIONAL DISAPPOINTMENT: WHY DID I EVEN BECOME A NURSE?

Introduction: The aim of this study was to identify patterns of feelings and behavior of ED RNs who have experienced verbal workplace violence. Methods: Twenty-eight registered nurses from across the state of California were recruited. Data were collected, using in-depth interviews, and were recorded. The tapes were transcribed and analyzed using Glaserian grounded-theory methodology. Results: The main experiences of participants included occupational disappointment, peer support, lack of preparation by mandatory violence prevention classes, and unrealistic patient expectations. Discussion: These findings can help staff, managers, and future educators of ED RNs examine feelings, mitigate the profound and pervasive effects of VWPV, and improve patient care.