Factors Influencing the User Acceptance of Integrated Service Management Information System on Local Government in Indonesia

Integrated Management Information System has been used and implemented in the Local Governments in Indonesia. In term of acceptance use by users has not been evaluated and measured yet. Factors affecting acceptance could be users' own internal or external factors. This paper aims to determine the factors that influence user acceptance of the implementation of the system. The local government who owns the system needs to know how many user acceptance factors correlation to system implementation. This study uses a model of the Unified Theory of Acceptance and Use of Technology (UTAUT) with variables used including performance expectancy, effort expectancy, social influence, facilitating conditions, habit, hedonic motivation, behavioral intention, and use behavior. The study was conducted to test the validity, reliability test, normality test, multicollinearity, heteroscedasticity test, and multiple regression analysis using the tools of IBM SPSS 20 and Microsoft Excel. Results of the study showed that the variables significantly affecting the user acceptance of the system is habit and facilitating conditions with 45% and 53.4% respectively.