Developing a Mobile Collaborative Tool for Business Continuity Management

被引：0

作者：

Sapateiro, Claudio ^{[1
]}

Baloian, Nelson ^{[2
]}

Antunes, Pedro ^{[3
]}

Zurita, Gustavo ^{[4
]}

机构：

[1] Polytech Inst Setubal, Setubal, Portugal

[2] Univ Chile, Dept Comp Sci, Santiago, Chile

[3] Univ Lisbon, Fac Sci, P-1699 Lisbon, Portugal

[4] Univ Chile, Management & Informat Syst Dept, Santiago, Chile

来源：

JOURNAL OF UNIVERSAL COMPUTER SCIENCE | 2011年 / 17卷 / 02期

关键词：

Business Continuity Management; Collaboration Support; Situation Awareness; COMMUNICATION; SYSTEMS;

D O I：

暂无

中图分类号：

TP31 [计算机软件];

学科分类号：

081202 ; 0835 ;

摘要：

We describe the design of a mobile collaborative tool that helps teams managing critical computing infrastructures in organizations, a task that is usually designated Business Continuity Management. The design process started with a requirements definition phase based on interviews with professional teams. The elicited requirements highlight four main concerns: collaboration support, knowledge management, team performance, and situation awareness. Based on these concerns, we developed a data model and tool supporting the collaborative update of Situation Matrixes. The matrixes aim to provide an integrated view of the operational and contextual conditions that frame critical events and inform the operators' responses to events. The paper provides results from our preliminary experiments with Situation Matrixes.

引用

页码：164 / 182

页数：19