User-centred Design and Evaluation of Web and Mobile based Travelling Applications

Travelling has been known as one of the top-rated activities people do during their leisure time. In this digital time, people usually research before visiting a new place to avoid unpleasant events and to have a well-planned trip. Due to the complexity of search engine browsers, people have been switching to designated travelling applications. Travelling applications should be designed by taking into consideration user's needs and requirements; and usability. This research aims to design a travelling application based on a user-centred design approach and compare its performance on different platforms. Two prototypes of travelling applications were designed and evaluated; web-based and mobile-based. Then, System Usability Scale (SUS) questionnaire was used to evaluate the usability of the two prototypes. Pearson correlation coefficient test and t-test were used to analyses the data collected from the questionnaire. The results showed no statistically significant difference in SUS scores for both prototypes, which indicates that the participants do not prefer any of the prototypes more than another one.