How warnings about false claims become recommendations

被引:246
作者
Skurnik, I [1 ]
Yoon, C
Park, DC
Schwarz, N
机构
[1] Univ Toronto, Toronto, ON M5S 3E6, Canada
[2] Univ Michigan, Ann Arbor, MI 48109 USA
[3] Univ Illinois, Urbana, IL 61801 USA
[4] Univ Michigan, Ann Arbor, MI 48106 USA
关键词
D O I
10.1086/426605
中图分类号
F [经济];
学科分类号
02 ;
摘要
Telling people that a consumer claim is false can make them misremember it as true. In two experiments, older adults were especially susceptible to this "illusion of truth" effect. Repeatedly identifying a claim as false helped older adults remember it as false in the short term but paradoxically made them more likely to remember it as true after a 3 day delay. This unintended effect of repetition comes from increased familiarity with the claim itself but decreased recollection of the claim's original context. Findings provide insight into susceptibility over time to memory distortions and exploitation via repetition of claims in media and advertising.
引用
收藏
页码:713 / 724
页数:12
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