Reading your counterpart: The benefit of emotion recognition accuracy for effectiveness in negotiation

被引:177
作者
Elfenbein, Hillary Anger [1 ]
Foo, Maw Der
White, Judith
Tan, Hwee Hoon
Aik, Voon Chuan
机构
[1] Univ Calif Berkeley, Haas Sch Business, Berkeley, CA 94720 USA
[2] Univ Colorado, Boulder, CO 80309 USA
[3] Natl Univ Singapore, Singapore 117548, Singapore
[4] Dartmouth Coll, Hanover, NH 03755 USA
关键词
emotion recognition; accuracy; decoding; negotiation; workplace; performance; emotional intelligence; NONVERBAL-COMMUNICATION; DECODING SKILLS; INTELLIGENCE; SENSITIVITY; PERFORMANCE; COGNITION; JAPANESE; OUTCOMES; ABILITY; WELL;
D O I
10.1007/s10919-007-0033-7
中图分类号
B84 [心理学];
学科分类号
04 ; 0402 ;
摘要
Using meta-analysis, we find a consistent positive correlation between emotion recognition accuracy (ERA) and goal-oriented performance. However, this existing research relies primarily on subjective perceptions of performance. The current study tested the impact of ERA on objective performance in a mixed-motive buyer-seller negotiation exercise. Greater recognition of posed facial expressions predicted better objective outcomes for participants from Singapore playing the role of seller, both in terms of creating value and claiming a greater share for themselves. The present study is distinct from past research on the effects of individual differences on negotiation outcomes in that it uses a performance-based test rather than self-reported measure. These results add to evidence for the predictive validity of emotion recognition measures on practical outcomes.
引用
收藏
页码:205 / 223
页数:19
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