The (un)intended effects of street-level bureaucrats' enforcement style: Do citizens shame or obey bureaucrats?

被引：11

作者：

de Boer, Noortje ^{[1
,2
]}

机构：

[1] Erasmus Univ, Dept Publ Adm & Sociol, Rotterdam, Netherlands

[2] Univ Utrecht, Utrecht Sch Governance, Utrecht, Netherlands

来源：

PUBLIC POLICY AND ADMINISTRATION | 2021年 / 36卷 / 04期

关键词：

Enforcement style; experiments; obedience; public shaming; street-level bureaucracy; PERFORMANCE INFORMATION; RESPONSIVE REGULATION; SOCIAL MEDIA; TRANSPARENCY; INSPECTORS; CLIENTS; PERSPECTIVE; MOTIVATION; OFFICIALS; SANCTIONS;

D O I：

10.1177/0952076720905005

中图分类号：

C93 [管理学]; D035 [国家行政管理]; D523 [行政管理]; D63 [国家行政管理];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ; 1204 ; 120401 ;

摘要：

This paper studies the intended and unintended effects of street-level bureaucrats' enforcement style. More specifically, it answers to what extent street-level bureaucrats' enforcement style affects citizens' obedience (i.e. intended effect) during face-to-face encounters and willingness to publicly shame bureaucrats (i.e. unintended effect). Building on insights from street-level enforcement and the social interactionist theory of coercive actions, a trade-off is theorized between the effect of enforcement style on citizens' on-the-spot obedience and on public shaming. Results of an experiment (n = 318) and replication (n = 311) in The Netherlands reveal that (1) neither the legal nor facilitation dimension has an effect on on-the-spot obedience; (2) the legal dimension does not affect public shaming but (3) the facilitation decreases it. These findings are robust across both the experiment and replication.

引用

页码：452 / 475

页数：24

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