Conflict management: a primer for doctors in training

被引：34

作者：

Saltman, DC ^{[1
]}

O'Dea, NA ^{[1
]}

Kidd, MR ^{[1
]}

机构：

[1] Univ Sydney, Discipline Gen Practice, Balmain, NSW 2041, Australia

来源：

POSTGRADUATE MEDICAL JOURNAL | 2006年 / 82卷 / 963期

关键词：

D O I：

10.1136/pgmj.2005.034306

中图分类号：

R5 [内科学];

学科分类号：

1002 ; 100201 ;

摘要：

Conflict in the health arena is a growing concern and is well recognised for doctors in training. Its most extreme expression, workplace violence is on the increase. There is evidence that many conflicts remain unsatisfactorily resolved or unresolved, and result in ongoing issues for staff morale. This paper describes the nature of conflict in the health care system and identifies the difference between conflict and disagreement. Using a conflict resolution model, strategies for dealing with conflict as it arises are explored and tips are provided on how to effectively manage conflict to a satisfactory resolution for all parties.

引用

页码：9 / 12

页数：4

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