Customer engagement behaviour;
Smart retailing;
Smart services;
meta-UTAUT;
Social influence;
SELF-SERVICE TECHNOLOGY;
SOCIAL-INFLUENCE;
INFORMATION-TECHNOLOGY;
EXTENDING UTAUT2;
USER ACCEPTANCE;
MOBILE BANKING;
UNIFIED THEORY;
ADOPTION;
INTENTION;
USAGE;
D O I:
10.3127/ajis.v25i0.2967
中图分类号:
TP [自动化技术、计算机技术];
学科分类号:
0812 ;
摘要:
Smart retail technologies are transforming the way companies engage with customers in retailing context. However, the real onset is unknown of which smart retail technology (SRT) characteristics and customer responses pave the way for customer engagement behaviour. This research investigates customer engagement behaviour in smart retailing by integrating meta-UTAUT and SRT characteristics. By analysing quantitative survey data using PLS path modelling, customer engagement manifestations are measured. Results show complex relationships between SRT characteristics (novelty, effectiveness, and interaction quality) and meta-UTAUT variables (performance expectancy, effort expectancy, social influence, and facilitating conditions) in influencing customers' attitude, behavioural intention, and engagement behaviour towards smart retailing. Retailers can use the findings to influence customers' attitudes towards smart retail technologies, encouraging them to display customer engagement behaviour.
机构:
Mississippi State Univ, Dept Mkt Quantitat Anal & Business Law, Mississippi State, MS 39762 USAMississippi State Univ, Dept Mkt Quantitat Anal & Business Law, Mississippi State, MS 39762 USA
Collier, Joel E.
;
Moore, Robert S.
论文数: 0引用数: 0
h-index: 0
机构:
Mississippi State Univ, Dept Mkt Quantitat Anal & Business Law, Mississippi State, MS 39762 USAMississippi State Univ, Dept Mkt Quantitat Anal & Business Law, Mississippi State, MS 39762 USA
Moore, Robert S.
;
Horky, Alisha
论文数: 0引用数: 0
h-index: 0
机构:
Elon Univ, Dept Mkt & Entrepreneurship, Elon, NC 27244 USAMississippi State Univ, Dept Mkt Quantitat Anal & Business Law, Mississippi State, MS 39762 USA
Horky, Alisha
;
Moore, Melissa L.
论文数: 0引用数: 0
h-index: 0
机构:
Mississippi State Univ, Dept Mkt Quantitat Anal & Business Law, Mississippi State, MS 39762 USAMississippi State Univ, Dept Mkt Quantitat Anal & Business Law, Mississippi State, MS 39762 USA
机构:
Boston Coll, Carroll Sch Management, Dept Mkt, Chestnut Hill, MA 02167 USAEDHEC Business Sch, Dept Mkt, 24 Ave Gustave Delory,CS 50411, F-59057 Roubaix, France
Lemon, Katherine N.
;
Keiningham, Timothy L.
论文数: 0引用数: 0
h-index: 0
机构:
St Johns Univ, Peter J Tobin Coll Business, Dept Mkt, New York, NY USAEDHEC Business Sch, Dept Mkt, 24 Ave Gustave Delory,CS 50411, F-59057 Roubaix, France
Keiningham, Timothy L.
;
Klaus, Philipp
论文数: 0引用数: 0
h-index: 0
机构:
Int Univ Monaco, INSEEC U Res Ctr, Dept Mkt, Monaco, MonacoEDHEC Business Sch, Dept Mkt, 24 Ave Gustave Delory,CS 50411, F-59057 Roubaix, France
机构:
Swansea Univ, Sch Management, Emerging Markets Res Ctr EMaRC, Swansea SA1 8EN, W Glam, WalesSwansea Univ, Sch Management, Emerging Markets Res Ctr EMaRC, Swansea SA1 8EN, W Glam, Wales
Dwivedi, Yogesh K.
;
Rana, Nripendra P.
论文数: 0引用数: 0
h-index: 0
机构:
Univ Bradford, Int Business Mkt & Branding Res Ctr, Sch Management, Bradford, W Yorkshire, EnglandSwansea Univ, Sch Management, Emerging Markets Res Ctr EMaRC, Swansea SA1 8EN, W Glam, Wales
Rana, Nripendra P.
;
论文数: 引用数:
h-index:
机构:
Tamilmani, Kuttimani
;
Raman, Ramakrishnan
论文数: 0引用数: 0
h-index: 0
机构:
Pune & Symbiosis Int Deemed Univ, Symbiosis Inst Business Management, Pune, Maharashtra, IndiaSwansea Univ, Sch Management, Emerging Markets Res Ctr EMaRC, Swansea SA1 8EN, W Glam, Wales
机构:
Swansea Univ Bay Campus, Sch Management, Emerging Markets Res Ctr EMaRC, Swansea SA1 8EN, W Glam, WalesSwansea Univ Bay Campus, Sch Management, Emerging Markets Res Ctr EMaRC, Swansea SA1 8EN, W Glam, Wales
Dwivedi, Yogesh K.
;
Rana, Nripendra P.
论文数: 0引用数: 0
h-index: 0
机构:
Swansea Univ Bay Campus, Sch Management, Emerging Markets Res Ctr EMaRC, Swansea SA1 8EN, W Glam, WalesSwansea Univ Bay Campus, Sch Management, Emerging Markets Res Ctr EMaRC, Swansea SA1 8EN, W Glam, Wales
Rana, Nripendra P.
;
Jeyaraj, Anand
论文数: 0引用数: 0
h-index: 0
机构:
Wright State Univ, Raj Soin Coll Business, 3640 Colonel Glenn Highway, Dayton, OH 45435 USASwansea Univ Bay Campus, Sch Management, Emerging Markets Res Ctr EMaRC, Swansea SA1 8EN, W Glam, Wales
Jeyaraj, Anand
;
Clement, Marc
论文数: 0引用数: 0
h-index: 0
机构:
Swansea Univ Bay Campus, Sch Management, Fabian Way, Swansea SA1 8EN, W Glam, WalesSwansea Univ Bay Campus, Sch Management, Emerging Markets Res Ctr EMaRC, Swansea SA1 8EN, W Glam, Wales
Clement, Marc
;
Williams, Michael D.
论文数: 0引用数: 0
h-index: 0
机构:
Swansea Univ Bay Campus, Sch Management, Fabian Way, Swansea SA1 8EN, W Glam, WalesSwansea Univ Bay Campus, Sch Management, Emerging Markets Res Ctr EMaRC, Swansea SA1 8EN, W Glam, Wales
机构:
Penn State Univ, Drug Resistance Strategies Project, University Pk, PA 16802 USAPenn State Univ, Drug Resistance Strategies Project, University Pk, PA 16802 USA
Elek, E
;
Miller-Day, M
论文数: 0引用数: 0
h-index: 0
机构:Penn State Univ, Drug Resistance Strategies Project, University Pk, PA 16802 USA
Miller-Day, M
;
Hecht, ML
论文数: 0引用数: 0
h-index: 0
机构:Penn State Univ, Drug Resistance Strategies Project, University Pk, PA 16802 USA
机构:
GrottiniLab SRL, Via S Maria Potenza 30A, I-62017 Porto Recanati, MC, ItalyGrottiniLab SRL, Via S Maria Potenza 30A, I-62017 Porto Recanati, MC, Italy
Ferracuti, N.
;
Norscini, C.
论文数: 0引用数: 0
h-index: 0
机构:
Univ Politecn Marche, DII, Via Brecce Bianche, Ancona, AN, ItalyGrottiniLab SRL, Via S Maria Potenza 30A, I-62017 Porto Recanati, MC, Italy
Norscini, C.
;
Frontoni, E.
论文数: 0引用数: 0
h-index: 0
机构:
Univ Politecn Marche, DII, Via Brecce Bianche, Ancona, AN, ItalyGrottiniLab SRL, Via S Maria Potenza 30A, I-62017 Porto Recanati, MC, Italy
Frontoni, E.
;
Gabellini, P.
论文数: 0引用数: 0
h-index: 0
机构:
GrottiniLab SRL, Via S Maria Potenza 30A, I-62017 Porto Recanati, MC, ItalyGrottiniLab SRL, Via S Maria Potenza 30A, I-62017 Porto Recanati, MC, Italy
Gabellini, P.
;
Paolanti, M.
论文数: 0引用数: 0
h-index: 0
机构:
Univ Politecn Marche, DII, Via Brecce Bianche, Ancona, AN, ItalyGrottiniLab SRL, Via S Maria Potenza 30A, I-62017 Porto Recanati, MC, Italy
Paolanti, M.
;
Placidi, V.
论文数: 0引用数: 0
h-index: 0
机构:
GrottiniLab SRL, Via S Maria Potenza 30A, I-62017 Porto Recanati, MC, ItalyGrottiniLab SRL, Via S Maria Potenza 30A, I-62017 Porto Recanati, MC, Italy
机构:
Mississippi State Univ, Dept Mkt Quantitat Anal & Business Law, Mississippi State, MS 39762 USAMississippi State Univ, Dept Mkt Quantitat Anal & Business Law, Mississippi State, MS 39762 USA
Collier, Joel E.
;
Moore, Robert S.
论文数: 0引用数: 0
h-index: 0
机构:
Mississippi State Univ, Dept Mkt Quantitat Anal & Business Law, Mississippi State, MS 39762 USAMississippi State Univ, Dept Mkt Quantitat Anal & Business Law, Mississippi State, MS 39762 USA
Moore, Robert S.
;
Horky, Alisha
论文数: 0引用数: 0
h-index: 0
机构:
Elon Univ, Dept Mkt & Entrepreneurship, Elon, NC 27244 USAMississippi State Univ, Dept Mkt Quantitat Anal & Business Law, Mississippi State, MS 39762 USA
Horky, Alisha
;
Moore, Melissa L.
论文数: 0引用数: 0
h-index: 0
机构:
Mississippi State Univ, Dept Mkt Quantitat Anal & Business Law, Mississippi State, MS 39762 USAMississippi State Univ, Dept Mkt Quantitat Anal & Business Law, Mississippi State, MS 39762 USA
机构:
Boston Coll, Carroll Sch Management, Dept Mkt, Chestnut Hill, MA 02167 USAEDHEC Business Sch, Dept Mkt, 24 Ave Gustave Delory,CS 50411, F-59057 Roubaix, France
Lemon, Katherine N.
;
Keiningham, Timothy L.
论文数: 0引用数: 0
h-index: 0
机构:
St Johns Univ, Peter J Tobin Coll Business, Dept Mkt, New York, NY USAEDHEC Business Sch, Dept Mkt, 24 Ave Gustave Delory,CS 50411, F-59057 Roubaix, France
Keiningham, Timothy L.
;
Klaus, Philipp
论文数: 0引用数: 0
h-index: 0
机构:
Int Univ Monaco, INSEEC U Res Ctr, Dept Mkt, Monaco, MonacoEDHEC Business Sch, Dept Mkt, 24 Ave Gustave Delory,CS 50411, F-59057 Roubaix, France
机构:
Swansea Univ, Sch Management, Emerging Markets Res Ctr EMaRC, Swansea SA1 8EN, W Glam, WalesSwansea Univ, Sch Management, Emerging Markets Res Ctr EMaRC, Swansea SA1 8EN, W Glam, Wales
Dwivedi, Yogesh K.
;
Rana, Nripendra P.
论文数: 0引用数: 0
h-index: 0
机构:
Univ Bradford, Int Business Mkt & Branding Res Ctr, Sch Management, Bradford, W Yorkshire, EnglandSwansea Univ, Sch Management, Emerging Markets Res Ctr EMaRC, Swansea SA1 8EN, W Glam, Wales
Rana, Nripendra P.
;
论文数: 引用数:
h-index:
机构:
Tamilmani, Kuttimani
;
Raman, Ramakrishnan
论文数: 0引用数: 0
h-index: 0
机构:
Pune & Symbiosis Int Deemed Univ, Symbiosis Inst Business Management, Pune, Maharashtra, IndiaSwansea Univ, Sch Management, Emerging Markets Res Ctr EMaRC, Swansea SA1 8EN, W Glam, Wales
机构:
Swansea Univ Bay Campus, Sch Management, Emerging Markets Res Ctr EMaRC, Swansea SA1 8EN, W Glam, WalesSwansea Univ Bay Campus, Sch Management, Emerging Markets Res Ctr EMaRC, Swansea SA1 8EN, W Glam, Wales
Dwivedi, Yogesh K.
;
Rana, Nripendra P.
论文数: 0引用数: 0
h-index: 0
机构:
Swansea Univ Bay Campus, Sch Management, Emerging Markets Res Ctr EMaRC, Swansea SA1 8EN, W Glam, WalesSwansea Univ Bay Campus, Sch Management, Emerging Markets Res Ctr EMaRC, Swansea SA1 8EN, W Glam, Wales
Rana, Nripendra P.
;
Jeyaraj, Anand
论文数: 0引用数: 0
h-index: 0
机构:
Wright State Univ, Raj Soin Coll Business, 3640 Colonel Glenn Highway, Dayton, OH 45435 USASwansea Univ Bay Campus, Sch Management, Emerging Markets Res Ctr EMaRC, Swansea SA1 8EN, W Glam, Wales
Jeyaraj, Anand
;
Clement, Marc
论文数: 0引用数: 0
h-index: 0
机构:
Swansea Univ Bay Campus, Sch Management, Fabian Way, Swansea SA1 8EN, W Glam, WalesSwansea Univ Bay Campus, Sch Management, Emerging Markets Res Ctr EMaRC, Swansea SA1 8EN, W Glam, Wales
Clement, Marc
;
Williams, Michael D.
论文数: 0引用数: 0
h-index: 0
机构:
Swansea Univ Bay Campus, Sch Management, Fabian Way, Swansea SA1 8EN, W Glam, WalesSwansea Univ Bay Campus, Sch Management, Emerging Markets Res Ctr EMaRC, Swansea SA1 8EN, W Glam, Wales
机构:
Penn State Univ, Drug Resistance Strategies Project, University Pk, PA 16802 USAPenn State Univ, Drug Resistance Strategies Project, University Pk, PA 16802 USA
Elek, E
;
Miller-Day, M
论文数: 0引用数: 0
h-index: 0
机构:Penn State Univ, Drug Resistance Strategies Project, University Pk, PA 16802 USA
Miller-Day, M
;
Hecht, ML
论文数: 0引用数: 0
h-index: 0
机构:Penn State Univ, Drug Resistance Strategies Project, University Pk, PA 16802 USA
机构:
GrottiniLab SRL, Via S Maria Potenza 30A, I-62017 Porto Recanati, MC, ItalyGrottiniLab SRL, Via S Maria Potenza 30A, I-62017 Porto Recanati, MC, Italy
Ferracuti, N.
;
Norscini, C.
论文数: 0引用数: 0
h-index: 0
机构:
Univ Politecn Marche, DII, Via Brecce Bianche, Ancona, AN, ItalyGrottiniLab SRL, Via S Maria Potenza 30A, I-62017 Porto Recanati, MC, Italy
Norscini, C.
;
Frontoni, E.
论文数: 0引用数: 0
h-index: 0
机构:
Univ Politecn Marche, DII, Via Brecce Bianche, Ancona, AN, ItalyGrottiniLab SRL, Via S Maria Potenza 30A, I-62017 Porto Recanati, MC, Italy
Frontoni, E.
;
Gabellini, P.
论文数: 0引用数: 0
h-index: 0
机构:
GrottiniLab SRL, Via S Maria Potenza 30A, I-62017 Porto Recanati, MC, ItalyGrottiniLab SRL, Via S Maria Potenza 30A, I-62017 Porto Recanati, MC, Italy
Gabellini, P.
;
Paolanti, M.
论文数: 0引用数: 0
h-index: 0
机构:
Univ Politecn Marche, DII, Via Brecce Bianche, Ancona, AN, ItalyGrottiniLab SRL, Via S Maria Potenza 30A, I-62017 Porto Recanati, MC, Italy
Paolanti, M.
;
Placidi, V.
论文数: 0引用数: 0
h-index: 0
机构:
GrottiniLab SRL, Via S Maria Potenza 30A, I-62017 Porto Recanati, MC, ItalyGrottiniLab SRL, Via S Maria Potenza 30A, I-62017 Porto Recanati, MC, Italy