The identification and measurement of quality dimensions in health care: Focus group interview results

被引：0

作者：

Jun, MJ ^{[1
]}

Peterson, RT

Zsidisin, GA

机构：

[1] New Mexico State Univ, Dept Management, Las Cruces, NM 88003 USA

[2] New Mexico State Univ, Dept Mkt, Las Cruces, NM 88003 USA

[3] Arizona State Univ, Dept Business Adm Supply Chain Management, Tempe, AZ USA

来源：

HEALTH CARE MANAGEMENT REVIEW | 1998年 / 23卷 / 04期

关键词：

health care quality; patient satisfaction; service quality;

D O I：

暂无

中图分类号：

R19 [保健组织与事业（卫生事业管理）];

学科分类号：

摘要：

The identification and measurement of service quality are critical factors that are responsible for customer satisfaction. This article identifies 11 attributes that define quality of care and patient satisfaction and reveals various gaps among the patient, physician, and administrator groups in the perceived importance of those dimensions. Managerial implications for patient-focused health care are discussed.

引用

页码：81 / 96

页数：16