Categories of Change Triggers in Business Processes

Business processes need to constantly adapt due to changes in their environment and requirements. Therefore, one of the main activities in business process management is the management of changes. To effectively manage changes, there is a need for categorization of change triggers in business processes. However, existing categories of change triggers are limited to information systems and neglect the change triggers of business processes. We conducted a review with a well-defined methodology to identify categories of change triggers in business processes. This paper presents a generic categorization scheme of change triggers in business processes based on the results of the review. The new categorization scheme can serve as a checklist to elicit the possible future business process changes and, thus, support the process of change and risk management.