Taking account of the needs of software developers/programmers in universal access evaluations

Traditionally, evaluations for accessibility have been user-centered, based on guidelines and standards that are also user-centered. An argument is made for putting the needs of developers and programmers at the center of any accessibility evaluation process. Current practice in industry is briefly considered, including the roles of accessibility consultants as well as people in accessibility program offices in large companies. Their interactions with website and software application developers in the product development context is described. A project aimed at understanding developers as 'users' of universal access guidance is introduced. This project focuses on the decisions that people involved with software programming and website development make with regards to disability access issues. The rationale and methodology for the project are introduced, and a three-stage process looking at past and current events: interview studies of consultants and product developers; and observational studies of decision making with respect to universal access.