MODELLING THE BARRIERS OF LEAN SIX SIGMA IN THE SERVICE INDUSTRY

被引：0

作者：

Abu-Salim, Taghreed ^{[1
]}

Agarwal, Puneet ^{[1
]}

Abu El Rub, Eman ^{[1
]}

A-Mashgari, Maryam ^{[1
]}

Haoum, Linda ^{[1
]}

Osman, Fatma ^{[1
]}

机构：

[1] Univ Wollongong, Fac Business, Dubai, U Arab Emirates

来源：

7TH INTERNATIONAL CONFERENCE INTEGRITY-RELIABILITY-FAILURE (IRF2020) | 2020年

关键词：

Lean Six Sigma; LSS barriers; interpretive structural modelling; service industry; MICMAC analysis; strategy;

D O I：

暂无

中图分类号：

T [工业技术];

学科分类号：

08 ;

摘要：

The purpose of this paper is to investigate the barriers for implementing lean six sigma and develop a hierarchical interrelationship model between them in the service industry. Using a systematic literature review, focus groups and expert opinions, 20 LSSBs have been identified and analysed using Interpretive Structural Modelling (ISM) and (MICMAC) approach. Based on the results, organisations will be able to identify what are the driving and dependent barriers that affect the implementation of lean Six Sigma and thus can plan their strategy accordingly.

引用

页码：719 / 720

页数：2

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