How do post-occupancy evaluation and the facilities manager meet?

This paper poses the question of how facility managers (FMs) can make use of the feedback from post-occupancy evaluation (POE) and some implications for their emerging role. Many UK FMs lack understanding and incentives to use evaluation, feedback and systematic review. Suggestions for empowering FMs and overcoming the barriers to this problem are proposed, along with shifting the FM role from a reactive nature to an emphasis on quality improvement and strategic development.