Evaluating the Services of the Deanship of e-Learning and Distance Education at Umm Al-Qura University According to the Opinions of Beneficiaries (Students/Faculty Members)

This research was conducted with the aim to appraise the level of satisfaction of students and faculty members with the services of the Deanship of e-Learning and Distance Education at Umm Al-Qura University. In addition, it investigated any differences arising between the evaluation of students and faculty members for these services owing to their gender..To achieve these goals, a descriptive analysis methodology was used in this research. The sample comprised 1357 students (704 male and 653 female) and 372 faculty members (208 male and 164 female) from Umm Al-Qura University in the academic year 2020-2021. To collect the requisite data, the study participants were asked to complete a 5-point Likert scale questionnaire, and the validity and reliability of the data were then assessed. The findings revealed the existence of a high level of satisfaction of students and faculty members with the services of Deanship of e-Learning and Distance Education at Umm Al-Qura University. There are no statistically significant differences between the mean scores of students (male/female) at Umm Al-Qura University in evaluating the said services. Furthermore, there are no statistically significant differences between the mean scores of faculty members (male/female) at Umm Al-Qura University in evaluating these. There exist statistically significant differences between the mean scores of faculty members and students in the evaluation of the services of the Deanship for the benefit of faculty members.