PROPOSITION OF A METHOD TO DESIGN TAILOR-MADE KNOWLEDGE MANAGEMENT SYSTEMS FOR SMALL AND MEDIUM ENTERPRISES

被引：1
作者：
Edouard, Tapissier [1 ]
Fabrice, Mantelet [1 ]
Ameziane, Aoussat [1 ]
机构：
[1] Arts & Metiers Paris, LCPI, 151 Blvd Hop, F-75013 Paris, France
来源：
ENGINEERING REVIEW | 2022年 / 42卷 / 01期
关键词：
Knowledge management; Knowledge management systems; Small and medium enterprises; Design method; Knowledge management tools; CRITICAL SUCCESS FACTORS; SMES; PERFORMANCE; FRAMEWORK; TOOLS;
D O I：
10.30765/er.1379
中图分类号：
T [工业技术];
学科分类号：
08 ;
摘要：
The aim of this paper is to propose a knowledge management system design method for small and medium enterprises that addresses the problems encountered on the existing ones. A literature review highlighted 5 main concepts that have a crucial role in knowledge management system design. To take these recommendations into account, a knowledge management system design method was designed. It uses the small and medium enterprises characteristics, needs and problems to select adapted knowledge management tools and practices, and offers a comprehensive and tailor-made knowledge management system. This method was used to design a knowledge management system for a high-tech small and medium enterprises from the navigation sector. It allowed to choose from the adapted knowledge management tools and practices and to write a set of requirements for the knowledge management system while taking the user into account, thus easing the knowledge management system implementation and ensuring its sustainability.
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页码：1 / 19
页数：19
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