Resources, coping strategies, and emotional exhaustion: A conservation of resources perspective

This study employed conservation of resources (CORs) theory to propose and test relationships between resources possessed by employees, their coping strategies, and emotional exhaustion. The participants consisted of 600 full-time government employees. An OLS regression showed that, in general and consistent with COR theory, resource levels were positively associated with the use of active coping strategies (i.e., positive orientation, working harder, and seeking advice and assistance) and negatively associated with avoidance. With the exception of task complexity, resources were associated with lower levels of emotional exhaustion. Although a positive orientation was negatively associated with emotional exhaustion, another active coping strategy, namely, working harder, was positively associated with emotional exhaustion. We discuss the several complexities predicted and found, and how COR may be used elaborate the resource --> coping strategy --> emotional exhaustion model. (C) 2002 Elsevier Science (USA). All rights reserved.