Service leadership:: The challenge of developing a new paradigm

被引:0
作者
Strother, JB [1 ]
Gröfeldt, S [1 ]
机构
[1] Florida Inst Technol, Melbourne, FL 32901 USA
来源
2005 IEEE INTERNATIONAL PROFESSIONAL COMMUNICATION CONFERENCE (IPCC) | 2005年
关键词
customer service; leadership; corporate culture;
D O I
暂无
中图分类号
G2 [信息与知识传播];
学科分类号
05 ; 0503 ;
摘要
The process of writing in a newfield is always challenging; however, developing a new paradigm and then communicating it to the international business community is a process that encompasses research into multiple fields and employs multiple tasks. Service Leadership is a new paradigm that incorporates a multidisciplinary approach to embedding empowered leadership within a service organization's culture. This paper gives an overview of the process of developing the paradigm itself and then proposing a process for its implementation within an existing corporate culture.
引用
收藏
页码:65 / 71
页数:7
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