2005 IEEE INTERNATIONAL PROFESSIONAL COMMUNICATION CONFERENCE (IPCC)
|
2005年
关键词:
customer service;
leadership;
corporate culture;
D O I:
暂无
中图分类号:
G2 [信息与知识传播];
学科分类号:
05 ;
0503 ;
摘要:
The process of writing in a newfield is always challenging; however, developing a new paradigm and then communicating it to the international business community is a process that encompasses research into multiple fields and employs multiple tasks. Service Leadership is a new paradigm that incorporates a multidisciplinary approach to embedding empowered leadership within a service organization's culture. This paper gives an overview of the process of developing the paradigm itself and then proposing a process for its implementation within an existing corporate culture.