Service leadership:: The challenge of developing a new paradigm

被引:0
作者
Strother, JB [1 ]
Gröfeldt, S [1 ]
机构
[1] Florida Inst Technol, Melbourne, FL 32901 USA
来源
2005 IEEE INTERNATIONAL PROFESSIONAL COMMUNICATION CONFERENCE (IPCC) | 2005年
关键词
customer service; leadership; corporate culture;
D O I
暂无
中图分类号
G2 [信息与知识传播];
学科分类号
05 ; 0503 ;
摘要
The process of writing in a newfield is always challenging; however, developing a new paradigm and then communicating it to the international business community is a process that encompasses research into multiple fields and employs multiple tasks. Service Leadership is a new paradigm that incorporates a multidisciplinary approach to embedding empowered leadership within a service organization's culture. This paper gives an overview of the process of developing the paradigm itself and then proposing a process for its implementation within an existing corporate culture.
引用
收藏
页码:65 / 71
页数:7
相关论文
共 23 条
  • [1] APPLEBAUM SH, 1999, J WORKPLACE LEARNING, V11, P234
  • [2] BARON A, 1994, PERS MANAGE, V36, P64
  • [3] Bartlett CA, 2002, MIT SLOAN MANAGE REV, V43, P34
  • [4] Cameron K.S. Quinn., 2011, DIAGNOSING CHANGING, V3rd
  • [5] CAMERON KS, 1999, DIAGNOSING CHANGING, P4
  • [6] Leading by leveraging culture
    Chatman, JA
    Cha, SE
    [J]. CALIFORNIA MANAGEMENT REVIEW, 2003, 45 (04) : 20 - 34
  • [7] CLAMPITT PG, 2002, COMMUNICATING MANAGE
  • [8] GODBOUT AJ, 2000, KNOWLEDGE PROCESS MA, V7, P237
  • [9] GRNFELDT S, 2005, SERVICE LEADERSHIP Q
  • [10] Heifetz R.A., 2002, Leadership on the line