Evaluating government websites based on a fuzzy multiple criteria decision-making approach

被引：29

作者：

Bueyuekoezkan, Guelcin

Ruan, Da

机构：

[1] Galatasaray Univ, Dept Ind Engn, TR-34357 Istanbul, Turkey

[2] CEN SCK, Belgian Nucl Res Ctr, B-2400 Mol, Belgium

[3] Univ Ghent, Dept Appl Math & Comp Sci, B-9000 Ghent, Belgium

来源：

INTERNATIONAL JOURNAL OF UNCERTAINTY FUZZINESS AND KNOWLEDGE-BASED SYSTEMS | 2007年 / 15卷 / 03期

关键词：

website quality; MCDM; fuzzy AHP; fuzzy TOPSIS; government websites; EXTENT ANALYSIS METHOD; ELECTRONIC GOVERNMENT; SERVICE QUALITY; DELPHI METHOD; WEB SITES; FRAMEWORK; MODEL; PERCEPTIONS; SELECTION; TOPSIS;

D O I：

10.1142/S0218488507004704

中图分类号：

TP18 [人工智能理论];

学科分类号：

081104 ; 0812 ; 0835 ; 1405 ;

摘要：

This paper presents a framework of website quality evaluation for measuring the performance of government websites. Multiple criteria decision-making (MCDM) is a widely used tool for evaluating and ranking problems containing multiple, usually conflicting criteria. In line with the multi-dimensional characteristics of website quality, MCDM provides an effective framework for an inter-websites comparison involving the evaluation of multiple attributes. It thus ranks different websites compared in terms of their overall performance. This paper models the inter-website comparison problem as an MCDM problem, and presents a practical and selective approach to deal with it. In addition, fuzzy logic is applied to the subjectivity and vagueness in the assessment process. The proposed framework is effectively illustrated to rate Turkish government websites.

引用

页码：321 / 343

页数：23

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