Development of Key Performance Measures for E-Learning Knowledge Systems: The Case of Higher Education Institutions in Taiwan

To cope with the trend of e-learning and competition in global higher education, the Ministry of Education of Taiwan has promoted the "Project on deep plowing of e-Learning" to study the establishment of University e-learning knowledge systems, which will serve as a reference for universities to develop e-learning in response to the trends of the digital age. The research team developed a preliminary draft of the e-learning knowledge system through a literature review, modified it through the Delphi technique, and finally developed an e-learning knowledge system. The system consists of two dimensions: "organization" and "teaching team." The organization dimension is divided into the "level of preparation" and "execution and implementation" sub-dimensions. The dimension of the teaching team is divided into the "basic ability" and "course design and application" sub-dimensions for a total of 4 sub-dimensions. The dimensions and sub-dimensions are divided into levels, sub-levels, indicators, and the content of indicators. The results of the research include 2 dimensions, 4 sub-dimensions, 14 levels, 40 sub-levels, and 84 indicators.