A Novel Framework of Consumer Co-creation for New Service Development

Consumer co-creation can be seen as an attractive approach for companies for a variety of reasons. In particular, ideas generated through co-creation will more closely mirror consumers' needs. Additionally, in Web 2.0, the consumers can be easily post their consuming article on the Internet. In the present study, we develop a new consumer co-creation framework: obtaining consuming data from the Internet, and using Grounded Theory (Strauss and Corbin, 1998) based Human-Centered Computing System (Hong, 2009) to investigate consumers' needs or creations and to aid the company designing new products or services.