[1] Univ Wisconsin Eau Claire, Dept Management & Mkt, Eau Claire, WI 54702 USA
[2] Univ Missouri, Ctr Hlth Care Qual, Dept Hlth Management & Informat, Columbia, MO 65211 USA
[3] Univ Missouri, Hlth Sev Res & Dev, Harry S Truman Mem Vet Hosp, Columbia, MO 65211 USA
[4] Univ Missouri, Sinclair Sch Nursing, Columbia, MO 65211 USA