The effects of technostress and switching stress on discontinued use of social networking services: a study of Facebook use

被引:451
作者
Maier, Christian [1 ]
Laumer, Sven [1 ]
Weinert, Christoph [1 ]
Weitzel, Tim [1 ]
机构
[1] Univ Bamberg, Dept Informat Syst & Serv, Bamberg, Germany
关键词
technostress; post-adoption research; hedonic and voluntary technology usage; switching behavior; discontinuance usage; social networking sites; INFORMATION-TECHNOLOGY; SYSTEMS; BEHAVIOR; ADOPTION; MODEL; ACCEPTANCE; TURNOVER; ANTECEDENTS; LIFE; ASSIMILATION;
D O I
10.1111/isj.12068
中图分类号
G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];
学科分类号
1205 ; 120501 ;
摘要
Although much research has been performed on the adoption and usage phases of the information systems life cycle, the final phase, termination, has received little attention. This paper focuses on the development of discontinuous usage intentions, i.e. the behavioural intention in the termination phase, in the context of social networking services (SNSs), where it plays an especially crucial role. We argue that users stressed by using SNSs try to avoid the stress and develop discontinuous usage intentions, which we identify as a behavioural response to SNS-stress creators and SNS-exhaustion. Furthermore, as discontinuing the use of an SNS also takes effort and has costs, we theorize that switching-stress creators and switching-exhaustion reduce discontinuous usage intentions. We tested and validated these effects empirically in an experimental setting monitoring individuals who stopped using Facebook for a certain period and switched to alternatives. Our results show that SNS-stress creators and SNS-exhaustion cause discontinuous usage intentions, and switching-stress creators and switching-exhaustion reduce these intentions.
引用
收藏
页码:275 / 308
页数:34
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