Design Thinking in Digital Innovation Projects-Exploring the Effects of Intangibility

被引：24

作者：

Przybilla, Leonard ^{[1
]}

Klinker, Kai ^{[1
]}

Lang, Michael ^{[2
]}

Schreieck, Maximilian ^{[1
]}

Wiesche, Manuel ^{[3
]}

Krcmar, Helmut ^{[1
]}

机构：

[1] Tech Univ Munich, D-85748 Garching, Germany

[2] Msg Nexinsure Ag, D-85737 Ismaning, Germany

[3] TU Dortmund Univ, D-44227 Dortmund, Germany

来源：

IEEE TRANSACTIONS ON ENGINEERING MANAGEMENT | 2022年 / 69卷 / 04期

关键词：

Technological innovation; Industries; Testing; Hardware; Software; Prototypes; Mechatronics; Creativity; design engineering; design tools; innovation management; project management; research and development management; technological innovation; INFORMATION-SYSTEMS; PRODUCT DEVELOPMENT;

D O I：

10.1109/TEM.2020.3036818

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

The locus of innovation has shifted from mechanical advances to digital solutions. By emphasizing the importance of user needs, Design Thinking is apt to develop human-centered innovation, including digital solutions. Using two representative examples from 21 Design Thinking projects spanning the gamut of mechatronic to fully digital solutions, we report on critical incidents as opportunities and challenges of applying Design Thinking in a digital context. In the case of mechatronic solutions, we identified opportunities related to improved collaboration and higher quality prototyping as well as in innovative business models, which in turn created challenges in managing stakeholders. In the fully digital context, we observed opportunities in improved needfinding and the ability to offer individualized products. Conversely, we uncover difficulties in imagining digital features, estimating their feasibility, and correctly setting the fidelity of prototypes. Based on these observations, we discuss the intangibility of digital artifacts as enabler and inhibitor of Design Thinking in a digital context.

引用

页码：1635 / 1649

页数：15