共 33 条
[1]
[Anonymous], 14 INT ANN EUR OP MA
[2]
[Anonymous], 1988, EUR MANAG J, DOI DOI 10.1016/0263-2373(88)90033-3
[3]
Auramo J., 2005, International Journal of Logistics, V8, P333, DOI DOI 10.1080/13675560500407358
[4]
BAINES TS, 2008, FAIL PREV SYST AV P, P323
[6]
Brax S., 2005, MANAG SERV QUAL, V15, P142, DOI DOI 10.1108/09604520510585334
[7]
BSI, 1993, 38111993 BSI BS
[8]
Cohen MA, 2006, HARVARD BUS REV, V84, P129
[10]
Davies A, 2006, MIT SLOAN MANAGE REV, V47, P39