Scenario construction via Delphi and cross-impact analysis

Since its origins, decision makers have broadly used the Delphi method as a collaborative technique for generating important events and scenarios about what may happen in the future. This is a complex process because of the different interrelations and the potential synergetic effects among the relevant events related to a decision. This fact, along with the uncertainty about the occurrence or non-occurrence of the events, makes the scenario generation task a challenging issue in Delphi processes. In the 1960's, Cross-Impact Analysis (CIA) appeared as a methodological tool for dealing with this complexity. CIA can be used for creating a working model out from a set of significant events. CIA has been combined with other methodological approaches in order to increase its functionality and improve its final outcome. In this paper, the authors propose a new step-by-step model for scenario-analysis based on a merger of Turoffs alternative approach to CIA and the technique called interpretive Structural Modeling (ISM). The authors' proposal adds tools for detecting critical events and for producing a graphical representation to the previous scenario-generation methods based on CIA. Moreover, it allows working with large sets of events without using large computational infrastructures. The authors present sufficient information and data so that anyone who wishes to may duplicate the implementation of the process. Additionally they make explicit a set of requirements for carrying out a Delphi process for a group to develop a set of significant events, collectively make the estimations of cross impacts, and to support a continuous planning process within an organization. They use two examples to discuss operational issues and practical implications of the model. (C) 2011 Elsevier Inc. All rights reserved.