Risk factors for dissatisfaction with the indoor environment in open-plan offices: an analysis of COPE field study data

We applied binary logistic regression techniques to data collected from 779 participants in a field study of open-plan ('cubicle') offices conducted in nine buildings. Independent variables were physical conditions in the workplace, and dependent variables were derived from occupant satisfaction measures; personal characteristics were included as covariates. There was a significantly higher risk of dissatisfaction with privacy and acoustics (defined as being below the 20th percentile as opposed to being above the 80th percentile) associated with being in a small workstation, or being seated next to a window. A higher risk of dissatisfaction with ventilation was associated with being seated next to a window, temperatures substantially higher than the average neutral temperature, and a carbon dioxide concentration greater than 650 ppm. A higher risk of dissatisfaction with lighting was associated with panel heights greater than 66 inches (1.7 m), high reflected glare on computer screens, desktop illuminances outside 300-500 lux, desktop illuminance uniformity (min/max ratio) less than 0.5, and being in a workstation distant from a window.