Exploring the Mechanism of how Quality Management Practices Impact on Firm Performance: A Theoretical Framework

被引：0

作者：

Zhang Qunxiang ^{[1
]}

Xiong Wei ^{[1
]}

Feng Xiaobin ^{[1
]}

机构：

[1] Zhejiang Univ, Sch Management, Hangzhou 310003, Zhejiang, Peoples R China

来源：

2010 2ND INTERNATIONAL CONFERENCE ON E-BUSINESS AND INFORMATION SYSTEM SECURITY (EBISS 2010) | 2010年

关键词：

quality management practices; product quality; financial performance; mechanism;

D O I：

暂无

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

Scholars have investigated the effects of quality management practices on performance. But most of their studies focus on exploring one-dimensional relationship between quality management practices and performance, and the mechanism of how quality management practices impact on firm performance is still unclear. Thus, this paper develops an integrated framework for exploring this issue by analyzing the direct effects of infrastructure practices on multi-dimensional performance and the indirect effects of these practices through core practices. Our model shows that product quality and customer satisfaction act as mediating variables in understanding the impact of quality management practices on financial performance.

引用

页码：344 / 348

页数：5

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