A Serious Game Prototype to Encourage Citizens to Use e-Government in Libya

Citizen engagement was identified as one of the main factors in e-government success, and many projects failed due to a lack of citizen engagement, particularly in developing countries. The benefits of utilizing serious games in education and training and their positive impacts in the field are expected to be the same in an e-government context, hence, it is argued that the use of serious games to expand knowledge, training, build confidence and trust among citizens can improve their use of e-government service.. This research paper discusses a study conducted with the aim of developing a "e-Reservation" service as a serious game that expands knowledge and trains Libyan citizens on how to act when using the actual e-service. The proposed serious game is dedicated to familiarizing players with all rules and system requirements. Results show that the use of serious games has a positive impact on citizens' motivation to engage with e-government.