Implementing ERP Systems in Higher Education Institutes Critical Success Factors Revisited

The aim of our study is to investigate ERP project critical success factors (CSFs) with a focus on higher education institutes (HEIs). We conducted a systematic literature review to identify specific CSFs affecting HEIs' project outcome. Building on these results, we led several interviews within selected German HEIs. Overall, there is little literature dealing with the HEIs' CSFs, but nearly all factors found in the literature were also mentioned by the interviewees. However for HEIs, factors like ERP system tests or ERP system configuration are even more important than Top management support or Project management that are the most important CSFs in general studies. Our study shows that in spite of the maturity of the field, revisiting CSF research for specific types of organizations/institutions is still worthwhile.