Measuring contingencies: Using scales to measure public relations practitioner limits to accommodation

The contingency theory of accommodation in public relations posits that public relations practice moves on a continuum from total client or employer advocacy to total accommodation of a public. A survey of ninety-one top public relations practitioners was used to quantify contingency theory by constructing scales of five theoretical constructs: external threats, external public characteristics, organizational characteristics, public relations department characteristics, and dominant coalition characteristics. While the default response of practitioners was that bridge building is the best public relations practice, specific contingencies were found to limit bridge building or accommodation. Practitioners cited fear of legitimizing activist claims, credibility and commitment of an external public, and the place of public relations in the dominant coalition as contingencies impacting dialogue with contending publics.