A Literature Survey of Recent Advances in Chatbots

被引：149
作者：
Caldarini, Guendalina [1 ]
Jaf, Sardar [1 ]
McGarry, Kenneth [1 ]
机构：
[1] Univ Sunderland, Fac Technol, Sunderland SR1 3SD, Durham, England
来源：
INFORMATION | 2022年 / 13卷 / 01期
关键词：
chatbot; conversational agents; human-computer dialogue system; social chatbots; ChatScript; conversational modelling; conversation systems; conversational system; conversational entities; embodied conversational agents; PERFORMANCE; CHALLENGES; ELIZA;
D O I：
10.3390/info13010041
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
Chatbots are intelligent conversational computer systems designed to mimic human conversation to enable automated online guidance and support. The increased benefits of chatbots led to their wide adoption by many industries in order to provide virtual assistance to customers. Chatbots utilise methods and algorithms from two Artificial Intelligence domains: Natural Language Processing and Machine Learning. However, there are many challenges and limitations in their application. In this survey we review recent advances on chatbots, where Artificial Intelligence and Natural Language processing are used. We highlight the main challenges and limitations of current work and make recommendations for future research investigation.
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页数：22
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