Workplace aggression: the effects of harassment on job burnout and turnover intentions

被引：98

作者：

Deery, Stephen ^{[1
]}

Walsh, Janet ^{[1
]}

Guest, David ^{[1
]}

机构：

[1] Kings Coll London, Dept Management, London SE1 9NH, England

来源：

WORK EMPLOYMENT AND SOCIETY | 2011年 / 25卷 / 04期

关键词：

ethnicity; harassment; job burnout; turnover intentions; workplace aggression; SEXUAL-HARASSMENT; VERBAL ABUSE; WORK; DISCRIMINATION; CONSEQUENCES; EMPLOYEES; VICTIMS; SERVICE; POWER;

D O I：

10.1177/0950017011419707

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

This article analyses the impact of harassment on job burnout and turnover intentions among a large sample of hospital nurses in Britain. It compares the effects of insider-initiated harassment from managers and colleagues with outsider-initiated harassment from patients and their relatives. The article also examines the effect of ethnicity and the impact of effective anti-harassment policies on job burnout and quit intentions. Results suggest firstly, that the insider or outsider characteristics of the perpetrator do help to shape the consequences of harassment for nurses and secondly, that effective anti-harassment policies do reduce turnover intentions, particularly for minority ethnic nurses.

引用

页码：742 / 759

页数：18

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