How do Consumers' Gender and Rational Thinking Affect the Acceptance of Entertainment Social Robots?

被引:27
作者
Forgas-Coll, Santiago [1 ]
Huertas-Garcia, Ruben [1 ]
Andriella, Antonio [2 ]
Alenya, Guillem [2 ]
机构
[1] Univ Barcelona, Business Dept, Avda Diagonal 690, Barcelona 08034, Spain
[2] Inst Robot & Informat Ind CSIC UPC, C Llorens & Artigas 4-6, Barcelona 08028, Spain
基金
欧盟地平线“2020”;
关键词
Social-robot acceptance; Entertainment; Gender differences; Reasoning system; Dual-process theory; SEX-DIFFERENCES; INFORMATION-TECHNOLOGY; USER ACCEPTANCE; PERSONALITY-TRAITS; NEGATIVE ATTITUDES; STEREOTYPES; INTUITION; INTERNET; SERVICE; SELF;
D O I
10.1007/s12369-021-00845-y
中图分类号
TP24 [机器人技术];
学科分类号
080202 ; 1405 ;
摘要
In recent years, the rapid ageing of the population, a longer life expectancy and elderly people's desire to live independently are social changes that put pressure on healthcare systems. This context is boosting the demand for companion and entertainment social robots on the market and, consequently, producers and distributors are interested in knowing how these social robots are accepted by consumers. Based on technology acceptance models, a parsimonious model is proposed to estimate the intention to use this new advanced social robot technology and, in addition, an analysis is performed to determine how consumers' gender and rational thinking condition the precedents of the intention to use. The results show that gender differences are more important than suggested by the literature. While women gave greater social influence and perceived enjoyment as the main motives for using a social robot, in contrast, men considered their perceived usefulness to be the principal reason and, as a differential argument, the ease of use. Regarding the reasoning system, the most significant differences occurred between heuristic individuals, who stated social influence as the main reason for using a robot, and the more rational consumers, who gave ease of use as a differential argument.
引用
收藏
页码:973 / 994
页数:22
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