The quality of interaction between managers and clinicians: a question of trust

被引：10
作者：
Brown, Patrick [1 ]
Alaszewski, Andy [2 ]
Pilgrim, David [3 ]
Calnan, Michael [2 ]
机构：
[1] Univ Amsterdam, Dept Sociol & Anthropol, NL-1012 WX Amsterdam, Netherlands
[2] Univ Kent, Canterbury, Kent, England
[3] Univ Liverpool, Inst Psychol Hlth & Soc, Liverpool L69 3BX, Merseyside, England
来源：
PUBLIC MONEY & MANAGEMENT | 2011年 / 31卷 / 01期
关键词：
PSYCHOLOGICAL CONTRACT; MIDDLE MANAGERS; HEALTH-CARE; DOCTORS; RISK; NHS;
D O I：
10.1080/09540962.2011.545546
中图分类号：
C93 [管理学]; D035 [国家行政管理]; D523 [行政管理]; D63 [国家行政管理];
学科分类号：
12 ; 1201 ; 1202 ; 120202 ; 1204 ; 120401 ;
摘要：
A lack of trust between clinicians and junior/middle managers is well documented in health care systems but under-theorized. Face-to-face interactions between clinicians and managers, through which trust is constructed, are vitally shaped by assumptions drawn from local organizational characteristics, which in turn are embedded within national policy structures. These latter conditions require reform in order to enhance the quality and effectiveness of National Health Service management.
引用
收藏
页码：43 / 50
页数：8
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