THE IMPACT OF KNOWLEDGE MANAGEMENT AND TECHNOLOGY: AN ANALYSIS OF ADMINISTRATIVE BEHAVIOURS

Knowledge management is crucial in higher education practices that refer knowledge sharing, feedback and communication process as part of the quality improvements. In this process, technology has a role to diffuse knowledge and create a link for sharing within the knowledge management process. In this respect, this research study aims to examine the perceptions of 199 academicians from different higher education institutions towards administrative behaviours regarding reasoned action theory framework. The likert scale was conducted to volunteer participants in respect to survey approach. The research results exhibited that almost all items within the scale remarked that academic behaviours such as establishing teams, team inspiration, communication practices and feedback have practiced in higher education administration.