Frontline hotel employees' psychological capital, trust in organization, and their effects on nonattendance intentions, absenteeism, and creative performance

被引：79

作者：

Ozturk, Anastasia ^{[1
]}

Karatepe, Osman M. ^{[2
]}

机构：

[1] Eastern Mediterranean Univ, Fac Business & Econ, Dept Business Adm, Gazimagusa, Trnc, Turkey

[2] Eastern Mediterranean Univ, Fac Tourism, Via Mersin 10, TR-99628 Gazimagusa, Trnc, Turkey

来源：

JOURNAL OF HOSPITALITY MARKETING & MANAGEMENT | 2019年 / 28卷 / 02期

关键词：

Absenteeism; creative performance; nonattendance intentions; Russian hotel employees; psychological capital; trust in organization; WORK-FAMILY CONFLICT; MEDIATING ROLE; CITIZENSHIP BEHAVIORS; HOSPITALITY INDUSTRY; JOB-EMBEDDEDNESS; IMPACT; LEADERSHIP; SATISFACTION; JUSTICE; COMMITMENT;

D O I：

10.1080/19368623.2018.1509250

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

A research model investigating trust in organization as a mediator of the impact of psychological capital (PsyCap) on intention to leave work early, intention to be late for work, absenteeism, and creative performance is proposed and tested. Data came from 159 hotel employees one week apart in three waves and their immediate supervisors in Russia. The aforementioned relationships were tested using structural equation modeling. The findings suggest that trust in organization is a full mediator between PsyCap and the aforesaid nonattendance intentions and absenteeism, while PsyCap positively affects creative performance directly and indirectly through trust in organization. Our study contributes to the extant hospitality research by investigating the underlying mechanism that links PsyCap to nonattendance intentions, absenteeism, and creative performance.

引用

页码：217 / 239

页数：23